Refund Policy

Refund Policy

Tankar always strives to ensure that you are satisfied with our product delivery and quality.
However, if at any point you face issues regarding your purchase, we have put in place a flexible
exchange policy as outlined below:

Returns, Refunds, Cancellations and Exchanges

• Our products are non-returnable. These can be exchanged only under certain
  specific conditions.
• In case you want a replacement of your product, please raise your complaint
  within 7 days of the product delivery.

Conditions for exchange or replacement

• Faulty product.
• If there is any leakage.
• Wrong product delivered.
• If you receive an expired product.
• Damaged product received (physical damage, tampered packaging) or product damaged
  in transit.
• Incomplete order (missing products).
• You will be required to present subsequent proof for a refund or replacement.

Conditions for non-replacement of the products

• The query is not raised within 7 days.
• Missing invoice copy.
• Proof of product is without original packaging.
• Opened, used, or altered products.
• Tampered Batch Number, Manufacturing Date, and MRP.

Process for exchange or replacement

• Once a replacement request is initiated, our courier partners will pick up the item within
  5-7 business days.
• The product will then be checked by our quality control team, and replacement will be
  initiated accordingly.

Cancellation Policy

• ‘Dispatched’ orders are not eligible for cancellation.
• To cancel your order before it is ‘dispatched’ or ‘shipped’, kindly log in to your account
  and take action on cancellation, if available. You can also contact our customer support if
  you face any difficulty in doing so.
• Tankar reserves the right to cancel any order at any time without prior notice. In some
  cases, we may contact the customer for verification before shipping an order.
• For any more queries, feel free to reach out to us at 9712488909.

We value your trust in us the most and try our best to keep that intact!